When it needs a person, a person picks it up.
One tap sends the question, up to three photos and what the manuals said to a standby tech. They reply in writing or call back, and the case stays on the unit’s record.
Most calls need more than one answer.
Bish’s RVFix, which sells video calls with RV techs, says it fixes the issue on the first call 40% of the time. By its own figure, the rest need parts, a mobile tech or a shop. So the hand-off is the larger part of the job. Techy sends the tech everything the staffer already tried, so nobody starts again from zero.
Urgent first, nothing lost.
The standby tech works from one inbox that lists urgent cases first. Out of hours, staff see when the tech is back, and the case waits for them.
- Written replies reach the staffer in the app.
- Call-backs show the number; the tech marks them done with a note.
- Every case closes with an outcome, so you can see what was fixed remotely.
Questions people ask
Whose tech is it?
At Fireside RV Rental, Fireside’s own standby tech. Fleets can use their own tech, or ask us about ours.
What hours?
A fleet sets its tech’s hours. Out of hours, Techy says when the tech is back.
Put a tech behind every unit
Tell us how your fleet handles calls today.